5-Star Customer Support Training Course

csr Overall rating: ★★★★★ 4.7 based on 30 reviews.
5 1
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This course is designed for appliance service office staff, including customer service representatives and call center representatives. It will teach the basics of appliances and acts as a reference guide for office staff to consult while on-the-job. Learn how to “talk the talk” with customers to put them at ease while you gather critical information for the technician.

$375 One Time Payment
or Monthly Financing Available Through Affirm

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Course Syllabus

7 modules and 33 units Est. time to complete: 7-12 hours

Module 1: Getting Started4 Units

Receive your introduction to appliance repair, including the basics of electricity and gas.

Module 2: Refrigerators9 Units

Learn the basics of how refrigerators work, their common problems, and what to ask customers.

Module 3: Washing Machines6 Units

Learn how top and front-load washers work, their common problems, and what to ask customers.

Module 4: Dryers4 Units

Learn how gas and electric dryers work, their common problems, and what to ask customers.

Module 5: Ranges and Ovens5 Units

Learn how gas and electric cooking appliances work, their common problems, and what to ask customers.

Module 6: Dishwashers2 Units

Learn the basics of how dishwashers work, their common problems, and what to ask customers.

Module 7: Communications and Customer Service4 Units

Wrap up your training with a thorough overview of how to handle communications with customers.
csr Overall rating: ★★★★★ 4.7 based on 30 reviews.
5 1

★★★★★
“ Loved this course. It is a great intro to appliances for sure!”
- BRYANNA

★★★★★
“ I absolutely loved this course! I've started joining the technician on some service calls and this fundamentals training has helped me to have a better understanding of what the potential problems could be. The course is well thought out, and easily understandable for beginners with little to no appliance knowledge. Thank you for the hard work in putting the course materials together!”
- Julia Jaimez

★★★★☆
“ Overall, a really good course for learning about the different things that go into the appliances and for learning about the components of the appliances for better knowledge. It was very easy for me to learn about the appliances, so I have a better knowledge of what clarifying questions I should ask for the different appliances.”
- Lizzy
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How Online Training Works

Click here to learn more.

How Master Samurai Training Works

  1. Enroll

    Click Enroll, choose your course or bundle, fill out the form and pay the one-time tuition fee. Techs of all skill levels should start with Core Appliance Repair Training.

  2. Access the Course

    Log into your course dashboard, click on a course, then move through the training units in order. You can train anywhere, anytime, and always at your own speed.

  3. Start Training

    Our courses mix videos, readings, exercises and humor to help you get the most out of your training. If you get stuck, our appliance repair experts are on stand-by to help.

  4. Test Your Knowledge

    Quizzes, midterms and exams test your progress to let you know how you’re doing. We’re not hard-asses, we let students retake quizzes to ensure they’re learning.

  5. Get Certified

    Pass all your tests and you’ll receive your MST Certification, which you can show off to customers with certificates and uniform patches.

  6. Get More Support

    When you enroll, you join the world’s biggest community of appliance repair pros. Even beyond graduation, you’ll enjoy on-the-job support, job boards and more.

Technician's Bundle

$2145

Save $405

16% off all courses + free Delivering Professional Service course

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Complete Business Bundle

$2245

Save $455

17% off all courses + Modern Business Management course at half price

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Advanced Bundle

$1545

Save $155

10% off all our Advanced courses

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Improve Customer Satisfaction with Every Phone Call

Service representatives play an essential role in every successful appliance repair company by supporting both the customer and the technician assigned to their ticket. On the first call, an ace customer service representative (CSR) puts potential customers at ease with their expertise, building trust in the company and, by extension, the technician who’ll service their appliance.

At the same time, CSRs gather critical info for the service ticket by asking relevant questions, giving the technician more information to work with when preparing for the appointment. Customers want quick and efficient resolutions, and leading with the right questions can result in more first-call completes.

This course is designed to be an ongoing resource for office staff, such as customer service representatives, teaching them just enough about appliances to be dangerous. Included in the course are 15 study guides, which the trainee can use as a reference guide throughout the course and beyond. In fact, we expect trainees to return to the material a lot in the first year, until they’ve mastered how to earn 5-star reviews every time.

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